Unwilling to close my account using a valid SA Passport

I lost my SA ID while overseas. I am having issues with getting a new ID. I want to close my Woolworths account, which is in credit, but a valid SA Passport cannot be used, as apparentky there is a ***** block on it & only a SA ID can be used for that. On their website you are allowed to open an account using a valid passport, but not to close it down, because of *****. Woolworths are refusing to assist me without a SA ID. They don't care about that when you owe them money, but when I actually want my money back & close my account, I am unable to do so with a formal valid identification document (valid SA passport) which you can open an account with & good enough for FICA