************* and untrained staff

Good day Hello Peter

I would just like to say how unhappy I am with Woolworths South Africa head office

I decided to give up my job and move to China for a great opportunity. I started work in China and 2 months later I was informed by the training company that it's not making profit and will close and that I'm no longer needed.

This was a shock for me as I'm in a new country and now no job. I the. Decided well I can run back home or I can try and make it I have cover on my accounts and would call them to explain. I then called Woolworths and was given a ********** email address to contact this is after calling them. I did only get an auto reply and not one from an actual person. I then emailed again a few times but no reply. I then called Woolworths and was told that yes I do have the cover as my account at that time was up to date and was given another email address to contact - insuranceclaims@woolworths .co.za. This was also not a fast reply as it also took a few weeks to get a reply with me emailing like a mad person.

Finally I got a reply after a few emails and it asked me to fail in a claim form and attach a copy of my retrenchment letter. I then contacted them and told them I do not have a letter and that I could not go back as it took so long for a reply and the office is an empty place now. What could I give them to proof I was here and working in China like my visa or stamp of entry in to China???? They only said that unfortunately we need it and can not help if I dont have it. Well if I got an reply with the claim form I might of had a chance to do so but after 2 months of begging and emailing and calling WELL now it's to late right!!

I'm lost and not sure what to do. So I paid what I could over the last few months and was I received a email letter from a collection agency that if I don't pay I would be black listed. I then requested a statement from Woolworths of my account on the 2 November and I have been doing so from one email to the next for 26 days as today is the 27th November and still no stamens in the meantime I borrowed R10000 and **** a payment and still no statement can be sent to me. THIS IS WHY I COULD NOT GET THE insurance claim filled in as it takes months for them to reply and now the problem is mine it's my name that will be on the black list and it will be my problem. This is not fair as we try and be honest people and look what happens we get *****ed over.

P,ease see if you can help me with this. I really need to sort this out.

Regards