Unsatisfied service

It was a great pleasure opening the account and the approval process was very fast. However, after collecting the card and trying to make a purchase my transaction was unsuccessful and I had to go through the authentication process 3 consultants hung up on me and I did one verification it didn't go through. Then I had to re-send my ID and 3 months bank statement only to be told 3 hours later that I couldn't make a purchase and needed to return to the branch today after hours on the phone and being cut off more information needed from me. I left the store tired and unhappy as I needed the goods I wanted to buy.