Unsatisfactory Service

My husband has been having difficulty with the woolworths app for the longest time. He has reached out for you to assist but the issue persists. he has also tried to increase one of his products but when in conversation the line drops. There was an occasion when he was transferred and held on the line for up to 15 minutes. This is certainly not the service that we should be subjected to and hope that someone would take our request for assistance seriously. We have been loyal customers to the Woolworths brand for many years.