Unsatisfactory level of service!

I would like to express my disappointment with their unsatisfactory level of service. I expected much more from a prestigious and reputed company of their standard. Unfortunately, I can’t help but submit this complaint hoping for a fast and adequate resolution.

I have been trying for 2 weeks now to use a gift voucher. I have called Customer Service Support, sent numerous emails, posted on their facebook site and I have yet to had a resolution. I was told that my gift card is currently in a hold status and will be active in 7-10 working days due to an error on their side. Money is that is due to me! I tried to once again to use it yesterday and again today, and I keep getting told that there is a technical error and to contact Customer Services, who cannot help me either. No one ever gets back to me with a resolution, I just get told, we are looking into it and will get back to you. 2 weeks later they are STILL looking into it and will get back to me.

A few of the items in my basket that I really wanted have now been sold out, and I am extremely annoyed. I am a weekly loyal shopper at Woolworths and this lack of service is enough for me to take my support elsewhere.

I hope that WW will agree with me that this is not acceptable under any circumstances. I trust that they will deal with this issue as a matter of urgency.