Unsatisfactory Experience with Refund Process

Deep disappointed regarding the refund service I received for an online order placed for Valentine's Day, which unfortunately was not delivered, and STILL has not been credited. Despite spending 45 minutes in person to address this issue, I am still awaiting the anticipated refunded gift card.

Woolworths Customer Service and I had a discussion, agreeing that the refunded amount would be credited in the form of an online gift card, enabling me to purchase a belated Valentine's Day gift. However, it has been almost two weeks, and I have yet to receive any further communication on the matter.

How much longer is a customer expected to wait for an order not processed?