UNSATISFACTORY CUSTOMER SERVICE

I app**** for a woolworths card almost 2 weeks ago. I got an email saying my application had been approved and I should go to the nearest store to pick up my card. I went into the Woolworths app and checked the status of my application and according the the app all that was left for me to do was do biometric verification which I tried but no luck (note that I am a 67 year old pensioner with no transport and live in Atlantis which has no Woolworths) I used public transport to go to the Branch in Cape Town. When I got there I was told that the financial department does not operate on weekends and was there for approximately 2 hours where I was made to wait while they were supposedly trying to get assistance for me. After about one hour the assistant called me to do my biometric verification after which I still had to wait only to be told there was nothing they could do. Today is Tuesday the 10th of November and still my verification. Is still in process. Is this the normal procedure for new accounts, where you are treated like Woolworths is doing you a favour. Please note that I was left sitting for almost 2 hours while other customers that came way after me were being attended to