UNSATISFACTORY CUSTOMER CARE AT WOOLWORTHS

I ordered and paid for clothing items online (on the Woolworths App) on 12 January 2022 and it estimated to be delivered by 19 January 2022. On the 19th, the App stated that my package has been delivered but when I went to fetch it, my package was not delivered as stated on the App. I have made several follow ups with the woolworths customer service and one of the consultants even told me to call the courier company myself to track my order. I did that, with my own airtime, they also made promises but my package has still not yet been delivered. It has been 3 weeks since I ordered and paid for my package and nothing has been delivered to me. All Im being told is that its been escalated which does not help me in any way because my money was debited. I am very dissapointed with woolworths customer / online shopping care and in the manner they are handling my complaint. I will be posting about this on my twitter, facebook and instagram.