Unreliable people!

I phoned woolies in Dec 2014 to ask them 2 close my account. they agreed its close an when the last balance is paid the account will b close. they even confirmed the account is closed andthe card wont work in store. In Feb 2015 i went into the cape gate store 2 pay my last balance outstanding. i told them i phoned 2 close the account. the gentlemen behind the counter told me that a person cant call in 2 close the account, and the account can only be closed 24hours after the last payment was made. okay so i made the payment the friday afternoon in store. sunday afternoon i returned to check if the account is closed. (more than 48 hours later). the lady said no it takes 48 hours 2 close the account. i told her, listen here, i paid on friday afternoon, so it is 48 hours later. then they jumped on the phone with call center. i then had to speak 2 the call center, give all my details again like i did in 2014, then this guy over the phoned told me it takes up to 4 working days. so by Thursday my account will be closed. i phoned today on friday (5 working days later) the response i got now, account will only be closed on 13 march. FML! these employees have no proper training at all 4 work