Unreliable and *************

To date I have generally been happy with my Woolies account and have had no issues until now, I app**** for a credit card on Monday and was provisionally approved via online application and would have been finalized within 24 to 48 hours. After roughly 48 hours on Wednesday went in store to find out what the delay was seeing as I had submitted all required documents 2 days prior and was told it was still pending and to resubmit my selfie holding my I.D. document and gave me another email address to send it to, already frustrated by the process and lack of transparency I resent it and was told they had received it in the "Pending" department where the delay was, today is Saturday and still my application is in a pending status even thought everything has been submitted, when I call in to follow up all I am told is it I pending and I must wait up to 48 hours which I have now done once again and still nothing and on a previous call the person who was assisting me cut the call on me. I went in store yet again today and was told again it is pending and when I called in earlier was told the matter was escalated and someone would call me, this whole week I have received no call from anyone in Woolworths financial services and was even told by an in store consultant that if I had done it in store I would have received my credit card by now, I just feel frustrated at the poor service and lack of communication from such a recognized business like Woolworths and have lost faith in their credibility completely as I have been sent from pillar to post with no concrete answers or help especially considering my application was completed 5 days ago and they have not kept up with their own SLA.