1 reviews | Active since Nov 2017
Unprofessional service and appalling staff attitude.
I am a regular at Waterstone Village's (Somerset West, Cape Town) Woolies. I opt to shop at Woolworth's because they stock an excellent variety and quality of food and fresh produce. However, the quality of service at this particular store is appalling. These are the following experiences that I have had with your staff: -Male staff members gawking at my teenage daughter. -Tellers that refuse to greet. -Cafe staff that refuse to assist . One waiter made a remark along the lines of 'I'm too busy to help them , someone else can do it.' -Floor staff that offer no assistance when they can see I am searching for something. I would like to suggest that management initiate a thorough customer service training programme, as this type of behavior, attitude and service is unacceptable for a retail store with your corporate reputation. Regards.
