Unprofessional service and a waste of time

Dear Woolworths,

My experience with your financial services has been exhausting and horrible to say the least. I app**** for a store card in July. It was approved soon after and i was allocated a temporary card on the APP. Following a number of failed attempts between the woodlands store customer service phoning for online assistance, my temp card was only activated on 02 December 2023. I only received my store card 6 months later on the 11th December 2023.

When i tried to use my card for the first time, it did not work, niether did my temp card. The cashier at the woodlands store found that card numbers on the physical card and the temp APP card. The store phoned customer support and gave me the phone. The gentleman on the other side told me that told me that my card was on hold due to suspicious purchases made on the 2nd of December. I explained that those purchases were made by me and i did not recieve any communication on the 2nd in this regard.

The gentleman asked me to email my payslip and bank statement to woolworths or to drop copies at the store. I found this extremely unprofessional and infuriating because when i app**** for the card a proper process was followed where i felt confident that my personal information was protected in line with the POPI Act. I am expecting woolworths to treat my personal information with utmost care and according to all the Financial Acts and presripts that govern woolworths and I.

May I please request an urgent response in writing before i decide what action to take because i have no idea what to do with this card anymore.

Regards,

Ms Pusetso Mabetoa