Unprofessional service

wouldn't even like to give them a 1 don't deserve it I been to woolworths la lucia on 24/5 I had an issue with incorrect advertising on part of the store so I asked for a credit of the items I used my credit card for the transaction Firstly the ****** manager taught I don't understand Zulu so he can mock me to his staff Secondly it's the 4/6 and my credit has not been passed to my credit card. 9 emails to woolworths customer care and one response that the matter was forwarded to the store to contact me till date no one called I called enquiring about my credit as clearly the manager Has no face to call and was told i have to go to store for the credit , why I don't see the point just pass the credit to my credit card Its unfortunate and very inhumane that such a huge company will take advantage of customers during such Trying times of the pandemic where people are not Getting paid full salaries and every cent counts.