Unprofessional service

I have over the months received numerous calls from Woolworths financial services ( I had an in store account with them - which I closed a few months ago ) requesting me to open a credit card with them , I always say no thank you.

However on this particular day a few weeks ago I was going through my emails and there sss the request again .

Not sure who phoned who but at the end of the call after giving me options of where would be the most convenient place to collect my credit card , the lady said something to the effect if well done it was approved , and I would receive a call when it was ready .

I was then concerned as I hadn’t heard anything up until last week and I wanted to cancel the application , as I really didn’t want the card .

I phoned twice - got cut off / no return call ( they had my profile in front of them / to be honest they 3 consultants I got through to were unfriendly and unhelpful / suprise Suprise I get an SMS on Fri day after my 2nd call to the call centre to advise that the application was declined!

I was curious I phoned - rude unfriendly person said it was policy when I asked why .

I was going to cancel the application however I find it very unprofessional from , it’s been approved to - an SMS declined .