UNPROFESSIONAL SERVICE

On 20 August 2025 at 3pm, I visited Woolworths Matlosana Mall to complete paperwork and biometrics. During the process, I casually mentioned that I was hungry. The gentleman assisting me (who introduced himself as "Doctor") responded rudely and, to my shock, made a fat-shaming remark towards me. I was left embarrassed, hurt, and completely humiliated in a public setting.

This type of behavior is completely unacceptable, especially from a Woolworths staff member. No customer should ever be fat-shamed, ridiculed, or spoken to in such a dismissive manner. To add to the discomfort, his breath was so strong and unpleasant that it filled the office — which was unprofessional and unhygienic. I expected better from a brand that claims to value respect, dignity, and customer service. Instead, I left the store feeling insulted, judged, and disrespected. I hope Woolworths management takes this matter seriously and ensures staff are trained to treat all customers with basic respect, regardless of body type.