Unprofessional Conduct by Woolworths Recovery Department Agent

Dear Woolworths Financial Services Team,

I am writing to express my disappointment regarding the unprofessional conduct I experienced from one of your recovery department agents during a recent call.

I acknowledge that my Woolworths account has been in arrears for the past two months due to personal financial challenges, but I expected to be treated with dignity and professionalism when discussing repayment options. Unfortunately, the agent who contacted me was extremely rude, raised her voice while I was asking questions, and made the interaction unnecessarily confrontational.

It is unacceptable for customers—regardless of their financial situation—to be spoken to in that manner. I was genuinely trying to understand the repayment process and requested access to the call logs for transparency, but the agent refused. This has left me feeling disrespected and hesitant to continue any engagement with your recovery department.

At this point, I would like to settle my outstanding balance and close all my Woolworths accounts permanently to avoid further interactions of this nature.

I request that this matter be investigated and that I receive a response regarding the conduct of the agent, as well as the process for closing my accounts after payment.