Unprofessional behavior

I would really like to express my disappointment with how your Staff members at Northgate treated me as a customer. I came to exchange takkies i had bought in December 2020 on Sale for my Daughter for school, This morning as I prepare her for school I realized that the size is small. My daughter was not around when I purchased the shoes she was in Durban and could not fit them. I went for an exchange I was assist by a lady and called her Supervisor (Sazi) if I am not mistaken . She tells me it is not possible for the exchange to take place and her cashier calls another customer to service. Mind you no social distance and she doesn't ask me to service the next customer, pure disrespect!!!! I then voice out how unhappy I am with the fact that I am exposed to Covid as no social distance between myself and the customer that was making a payment, another risk fact that your cashier is not considering, the customer is swiping his carding entering his pin so close if I was a ***** I would find an opportunity to de***** a poor customer.

I am currently Unemployed I purchased the incorrect shoe size just to be told that for an exchange or Refund to take place i needed to come to the store latest the 2nd February. That is not even 2 months of the Cash Sale and I am told nothing can be done.

Can some kindly call and explain what I need to do with the takkies I purchased in December, I cannot donate to Charity and my daughter has no shoes for school must she walk bare foot to school? If I had the means to purchase a new pair I would.

Kindly exchange my kids school shoes I really don't have the energy to be dealing with this.

Kind Regards Natalie