Unprofessional and ***********.

I've been a loyal customer for a long time with Woolworths and the deliveries are always professional and the customer service is very prompt in their reply to an email sent.

However, from January 2021, I had issues with the application where I could not place the order due to an error. I sent in a few emails, with no reply. I called in on Monday 08-03-2021 spoke to a Siphokazi and was told that IT would get back to me. That did not happen. Called in again on 11-03-2021 and spoke to a Jocelyn who informed me that I would be contacted. Again no feedback. I called in again today and spoke to the same lady, Jocelyn, and she did not address the matter at hand as before the notes were on my profile and pretended not to know. She informed me that she was logging the issue with IT which was supposedly done last week.

I dislike being **** to and not addressed professionally.

Unhappy and dissatisfied.

Mario G.