Unpleasant experience at Woolworths Columbine

I am deeply disappointed by the service I received at Woolworths Columbine Crossing on Wednesday, the 29th of May. During a routine purchase attempt, I encountered a distressing situation that left me frustrated and inconvenienced.

Despite verifying sufficient funds through the Woolworths mobile application prior to the transaction, both the teller and supervisor, identified as Mary, insisted that my payment was declined due to insufficient credit on my account. This assertion contradicted the information readily available on the app, displaying ample funds.

To compound matters, Mary conveyed that the transaction was stalled due to an alleged interruption during processing, necessitating the surrender of my card, identification document, and personal details for resolution. Understandably, I declined this request, expressing valid concerns regarding the security implications.

Since the incident, I have received no updates or communication regarding the status of the matter, resulting in considerable inconvenience and disruption to my routine grocery shopping.

I urge Woolworths to address this matter promptly and provide clarity on the situation. Such lapses in service undermine customer confidence and hinder the overall shopping experience. I trust that Woolworths will take appropriate measures to prevent similar occurrences in the future and ensure the security and satisfaction of its customers.

Thank you for your attention to this issue.