Unnaceptable quality and service

<p>I purchased a handbag at Woollies La Lucia Mall in December 2015. A few months later the strap had torn. I took it back to the branch as I was unhappy with the quality. I left the bag at returns and was informed that I would get feedback. Fast foward to April 2017 and I was still awaiting that feedback. I went back to the store today, only to be told that Woolies wouldn't be replacing the bag, or even consider refunding my money. Add to that, the zipper was broken. I've always shopped at Woollies because of the quality of their goods. However, this entire experience has left a very sour taste in my mouth. The servicr was appalling to say the least. I need this resolved please.</p>