Unimpressed with Woolworths Online After Sales Service

I purchased an online product on 2 January O***, which was the wrong size, and I called Woolworths Online to collect it which they did. They processed the refund however I STILL have not received the money back into my account. I have called them three times about this, left a message for one of the managers to call me back and e-mailed their customer service team on numerous occasions, I have not received proper, professional and efficient service at all. I have been told that I have been helped and that the refund has been processed, however it has NOT. I have checked my banking account on several occasions.

The customer service agents on the online service have been less than courteous and almost rude.

I am unimpressed with Woolworths as a brand, and deeply disappointed in this so called quality brand.