Unhelpful staff and non means of assistance

This is my emailed letter i forwarded to the Woolworth customer service email address only to hear from the 2 weeks later.

To whom it may concern

I was ****** in one of your stores last week Thursday, We have taken it up with the store and nothing was one, the mere fact that it happened in your store and your staff are so unhelpful really upset me. We have opened a case and have footage from the malls point of view. No one from your head office has contacted us or done anything to help this matter. I am very upset and wont leave things this way.

The store is in no way a safe environment from my point, as your security is pathetic. Please tell me how you dont have security cameras in each Isle???? Also the security lady in my opinion had not done her job because my Phone was ****** right out of my bag Two isle from the main entrance that is visible to anyone walking into the Woolworth. Not only did I go back to the store the next day to find out how they willing to assist me with this, but it was a waste of my time. I lost a full days work and that means I lose a full days Pay.

Your staff at the Woolworth's Sanctuary are useless.

I would appreciate it if someone would get back to me as we have contacted the Head office a week ago and we have got no response.

If you want I can forward my review i wrote about my over all ******* experience.

Kind Regards

Kayla Johnstone

They were not willing to help or even compensate for anything, all we received was a useless apology email.

This is by far the worst experience ever.