Unhappy woolworths customer

I app**** for store card via Woolworths websites and was notified that I have been pre-approved for a store card and only issue I had was with the ID verification which was due to their website/link that would not allow me to go ahead and send through my ID copy, I managed to send it via email and yet was still receiving feedback that I have to upload my ID whicbI managed to and was notified that if I fail to do so within 48 hours my application will be declined. I resent the ID copy once again and my credit score is above 600 and never missed a payment nor have a bad credit. I fail to understand how their system works which the main reason I app**** for the store card was I buy at Woolworths monthly and thought having a store card would be a better option, yet no clear explanation nor feedback