Unhappy with Woolworths Financial services

My credit card was retained by the ATM and as such I requested a replacement card.

My instruction to WFS was that the card be sent to Canal Walk as it was on my way home. Instead, it gets sent to Parow Mall. I'm not sure why as its in an area and a mall I never I go to!

Anyway, upon enquiring, I made it very clear that I'm not prepared to wait another 10 days and made my way to Parow on the same day I get sms confirmation. I call WFS and told Parow closes at 9pm. Wrong. I get there and they closed at 6pm.

On 27 March 2018 I go back to Parow, and guess what, the staff there sent it back to the couriers. I drove all the way for nothing. And no one had the decency to call me.

I therefore ask, what happened to calling me? What happened to good customer services? And most importantly, where is my credit card? And when I called the call centre today, 28 March 2018, wanting to speak to a manager, I was put on hold for 20 minutes, after which I hung up. I am not happy.