unhappy with service

Good day I am very upset in the manner I was assisted when I opened my Woolworths account. Firstly I got a phone last Monday (05-10-2015) call from a very helpful lady who read everything to me and advised me on everything regarding the account, I accepted and was advised what I qualify for and that I need to go into a branch to get my card as I did not want it posted. I then asked if I could go to the Southgate branch which she advised yes I am able to do that. On the Sunday 11-10-2015 I got there and I was helped by a very unhelpful lady (Berenice) who told me to visit the Rosebank mall or Maponya Mall branches after explaining my frustration to her told me to get into a taxi if I don't have a car and just go there. I made the means to get to Maponya mall where I once again was only told then that their systems are being upgraded and that they are not able to help me. The Manager Mpho made a \promise"to me that he will make sure that my application gets processed and delivered to me and that never happened. I received a call from him asking me to go to the store once again"