Unhappy with Dash Services

I am basically tired of Woolies Dash service, I have had two unhappy encounters with these people and they seem to not even want to improve their services,

First encounter was last year around December where by they lost my order and delivered to the next building and mind you it was a Friday , i ordered my supper , I had no option none what's so ever, I wasted my airtime phoning from pillar to post, phoning the head office till the following day which was a Saturday, i still had to call to find out where my delivery was because the status said Delivered yet I didn't get anything, Boom they phone to say my parcel was received on the building next building , And only the following Tuesday I got a positive response,

Then last week Wednesday being my daughters birthday, I order some few things for her in that order there was a succulent plant I ordered, did I even receive the plant? No and it was my daughter's present, yet the package indicates that the plant was there,

I got upset again , I email the complaints department, they only responded the following day with a short email saying "Your issue has been escalated" then another email saying "It has been resolved" , Ok what was resolved because I never received a call nor a communication as to how they resolved it, I sent another mail asking how has it been resolved, only then they call to say you will be refunded, should I have not followed up was I going to get a call, then they have the decency to even lye to say they called me and yet they didn't.

I am over Dash and I need further steps taken and also they need to under go CUSTOMER SERVICE TRAINING if they want to continue providing services. Woolworths is one of the best stakeholders and Dash is denting their image.

Iv been using Woolworths almost all my life but the Dash service is perthitic.