Unhappy Loyal customer

Scenario(s) Information of everything that took place

On the 19/07/2023 I bought sleepwear it being a gown sized 6-12 months from your branch in The Glen Mall it was the last size hence i made the purchase, to my surprise the gown was too small for my boy, I then visited your Sandton branch on the 21/07/2023 where I was assisted kindly by Michelle who offered to check where I can find a bigger size using the system. I gave her my number and she really called back to say that Maponya Mall had a size. On the same day I went straight to Maponya to exchange the gown that's where I was assisted by a pregnant lady (I forgot her name) she asked to keep the receipt so I allowed that because I didn't think I was going to need it seeing that after the exchange I got a new one. Got home, only to find that the 12-18 size still didn't fit my son. I then decided to visit the one in Fourways on the 23/07/2023 around 1pm to return the garment so I can use the money to check for a gown else where. When I got to the customer service till I had a short dark skinned guy assist me, he helped to check for size availability within the store but unfortunately there was no bigger size. I asked to get a full refund then asked how long their hold policy was and he said 24hrs. I then asked him if i could return and laybye the gown just incase i dont find anything at the other stores he confirmed with one of his female colleagues and she said no that wont be possible.Thats when I asked for a full cash refund In my mind that was supposed to be possible without hassle because I had a receipt with me. The guy called his supervisor (a short full figured light in complexion lady with natural hair ) to assist. She then asked for a receipt but I honestly found that strange because I had already provided the dark gentleman with it. She explained further saying that she required the original receipt, that's when I explained to her that the pregnant lady kept it, she asked why and I told her that I had no use for it because I was given another receipt, she kept on saying that she needed that receipt so that she can be able to process a cash refund otherwise she'll give me store credit. I explained that I don't have the receipt she wanted I however offered show her on my Samsung pay account that I paid for the garment using my debit card. She then said that won't be helpful because the item(s) were not listed on the app. I then asked her to contact all the stores I went to so that she can get a clear understanding of my purchase but she asked what if the person that assisted me was off I then said that I'm sure her line manager is aware or rather the manager can go through the paperwork we did and she told me that Woolworths has an office where all the filing is done blah blah (excuse me, this is a long email.)

In conclusion, I'm honestly not happy with the customer service I got from the supervisor at the Fourways branch, I'm a very loyal customer at Woolies because it has the highest quality clothing and food, but she made me feel like I'm not contributing to the business and that I'm not valued as a customer because why would I even offer to show my bank statement for her to retrieve the relevant information that she needed if i used an alternative way to pay. She seemed to be blaming me for the pregnant lady keeping the receipt and when I told her it's not my fault she said it's not her fault either, but I mean when you work for a company you should be able to represent it by all means necessary. As a supervisor she should lead her team in the best way possible. She finally did the Cash refund however the way she agreed for the guy to do it was very unpleasant as she passed the receipt in a bad manner, (saying "myenzele")she passed it with a very bad attitude that's the reason for this email. I honestly don't have anything against her but the next time she comes across another customer with the same attitude I'm sure that customer won't let it slide. I'm honestly unhappy and I will not be visiting your Fourways branch.