Unhappy, furious customer

I would like to complain about woolworths retail store as a whole including the Sandton one. I made a Eft payment for my woolworths account on the 25th of April 2020 it has never reflected my account till today. I went to Sandton woolworths to ask for help they told me to call enquiries of which I did. The consaltent told me to wait for 7 working days for it to reflect. I waited it never reflected then I decided to go and make cash payment in store of which I did then cash payment went through. Still the Eft payment hasn't reflected on my woolworths account nor be reversed back to my bank account after being told by the queries people that I called for help to send them my bank statement, store card number and my I. D. Of which I did till today there's no follow up on my query. I had called again the Sandton store to help me regarding this matter and had a actually spoke to a guy by the name Yarnie which I assume he is a manager there he told me to come to the store for help of which seeing how bad the quing lines are in the malls I decided to make a call so they can atleast handle this matter by themselves by sending all the right documents to their head office. They called in a lady by the name of caroline to assist me which I believe she is in charge aswell in Sandton I spoke to her and had promised to assist me by all means and that she was gonna give me a call back on Monday last week till today she has never gotten back to me instead she handed my case to some guy who also tried to send proof of payment to their head office side, still I haven't gotten my money back or any feedback regarding this matter. I tried calling head office myself and what they did they transferred my call to centurion woolworths where they call me almost everyday trying to assist me by all means. All I want is my money being reversed back to my bank account am tired of sending these emails, making phone calls and in the end not getting any help back. Am very furious about how am being treated as a woolworths customer