Unhappy, disregarded and disrespected

I bought a samsung phone August 2021 at Woolworths Wonderpark and a month later I experienced some problems. I took it back and told me it takes 3 weeks to be fixed, which I didnt mind. They called me to tell me the phone is back from repairs I must come and fetch it, i fetched it and the following the day the problem was still there. I called Woolworths telling them and they said i must bring it back of which I did. They took long to call Me, i then decided to call them myself and they told me the phone is back and the technician cant see anything wrong with it.

I then told them that i dont want that phone anymore because within 2 months of buying that phone, it was opened twice to be fixed of which it was not my problem.....but between them and samsung So a lady from Woolworths , i think its a manager by the name of Thandi called me telling me she has a solution to my problem, and i said i can come now and she said no come tomorrow knowing very well that she won't be there. I went there only to find that Thandi is off and i have to speak to her through the phone....I found it unprofessional! The store manager was there just starring at me with no resolution. There was also a sales front *** guy there being rude. I dont know how many times I went there to Woolworths to get my a new phone or my money back but no solution. Days later i called Woolworths and asked to speak to Thandi and asked her that i want it in recording that she will not refund me or give me or give me a new phone and she hunged up on me. I called again asked to speak to the store manager and i was told by a lady there named Ivy that he is on leave till to date.

I also called Woolworths head office to lodge a complained and i was assisted by a guy called Brandon. He hasn't been helpful ....keeps on saying I will get back to you and he never does. I have to keep on calling him.....using my own resources. I feel Woolworths undermines people especially black people. If it were a white person they would have given that person a solution. It's been 3 months now without a phone ....going back and forth with them I am disappointed in them ...from a quality store!