TM
Tumisane M

1 reviews | Active since Feb 2013

04 Aug 2025, 13:45

Unhappy customer- item undelivered and you ****!!

Regarding Order Number o*** . i bought a linen black jacket XL for R479.89 on your app and few days later i get an email saying the jacket is not available thus cannot be delivered. You **** because the jacket is still being sold even today it was never sold out. I've checked the app everyday since then its still being sold. You guys realized that your system glitched and sold me the jacket for cheaper that it actually cost and decided to tell lies to me as your customer that its not available. I even called your customer care line and was told same lies that its not available and was refunded. I do not want a refund i want my jacket delivered to me and be charged for R479 thats what the price i bought it for. You guys should know the consumer act better on pricing of items. whatever price i found on the item thats what i'm paying. I demand you guys remedy this situation and send me my jacket for that price.The jacket is not sold out.

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Replies (1)
TM
Tumisane M's update14 Aug 2025, 11:25
Reviewer Update
issue sorted after reporting them to ombudsman. Got my item delivered for the price i paid.I don't like ****s.