Unhappy customer.

I made a laybye at Woolworths wonderpark mall on the 19th of October 2023. Today 23rd of December 2023 which is today I went to Woolworths fetch the laybye which was my sons Christmas clothes.

To say I am unhappy would be an understatement. I am appalled firstly by the lady Martha who was helping with the refund when I asked her how they loose my laybye she couldn't even be bothered to respond to me in showing remorse. She didn't even look me in the eyes all she could say after I've repeatedly asked her how they lose a laybye was that she doesn't know, the hostility in her response and the coldness from her colleagues is also what got to me.

Making a laybye simply means I know I have an agreement with the store, this is my convenience. Now I am inconvenienced and my child will not have quality clothes. Clothing stores no longer have items and everyone is doing last minute shopping. I am completely unimpressed, upset and can't imagine the disappointment in my sons face. I need this to reach head office and they must tell me how as a clothing store do I come back as a valuable customer after such a huge blunder that was horribly handled. This is appalling and upsetting honestly!