Unhappy customer

After having a Woolworths reward card for the last 40 odd years I have been informed that my card has been suspended because I am a week overdue to the amount of R66.00. I have never ever been in arrears in all the years I have had a card. According to the Dept recovery Dept. the system says I owe or am in arrears and the card gets suspended automatically. Systems are fine, but wear has the personal touch for long time faithful customers gone. A phone call or email reminder would have sufficed. I have paid the full amount owed on my card including the monthly card fee and interest and will be cancelling the card with immediate effect. Disgusted with this treatment of a faithful customer.