Unhappy Customer

Hi.

I was in contact with the Woolworths call centre yesterday(14.02.2018 at about 8.15). I requested a copy of my December 2017 statement to be emailed to me. The consultant informed me that the turn around time for the request will be 24 hours or less. I expected to receive it during the course of the day,but received nothing. I decided to call this morning again and was assured I would receive it within 10 minutes from the time I made the call. It is 2 hours later and I have not received the said statement yet. This is very unprofessional - please adhere to the time frames that staff give customers over the phone.