Unhappy customer

<p>On the 27 July I bought underwear and 2 pairs of shoes at woolworths east rand mall. 1 August I went back to return the shoes as they could not fit. I did not receive the refund as I did not have the card I paid with.</p> <p> </p> <p>I am not happy about the service I received as they is nowhere written on the receipt that no refund without the card. The terms and conditions states, if you not happy with your purchase return it and woolworths will GLADLY REFUND or exchange the items for you.</p> <p> </p> <p>The store admin manager by the name of Ruth Khoza did not have a solution to my matter and informed me that no refund will be done without the card as they have to return it back to the card. She claimed its their policy but the policy was not available to me nor written at the back of my receipt.</p> <p> </p> <p> </p>