Unhappy consumer

I am so disappointed and quite upset about the unpleasant service that I have received at now the Third Woollies store. I was turned away at Promenade mall for a return apparently they do not exchange items they no longer have in-store was sent to Adderley street claiming that they now don't take items of a certain amount. Their return policy does not state that at all, this is false advertising on their part.As they claim to gladly exchange items without a purchase sleep.I am so so ****ed right now having wasted so much of my time and money.Their manager told me in no uncertain terms that she won't help me did not even try to explain the returns policy which her name is Nicole Jacobs and the cashier was Wudhart. Woolworths evidently not fulfilling their promises to their consumers.