Unhappy

Good day on the 10th October I bought flip-flops after few day the shoe was stretched the inner part .n on the 4th December I bought another one and same problem occurred that's where I started to wonder cos at first I thought it me who damaged the shoe

I wrote to their customer service in Zevenwagh mall kuilsriver and they rep**** beating I must go n the the shoes both to the store which I did now on the 24th Went to customer service and the till operator said I must go and take another shoe but the supervisor came and no they gonna take my shoes for assessment and I will have to wait for 4 weeks n I couldn't give them both because I was gonna go with bare feet home I told her that I reported this matter at customer service and they emailed me I even have ref no she didn't care about that n she took the shoe and said it's a law ..

The unfortunate part is that I don't have shoes and the one I have is the one I bought first and Woolworths is selli the BEST QUALITY ever but now those happens n not happy at al I have rep**** to the email that the customer service wrote I have got any feedback on what's going to happen and the supervisor also told that I could be more than 4 weeks since it's covid like really!!!