Unhappy and Disappointed Customers at Woolworths as a whole!!!

I'm writing this with every frustration one can think of. I received a call from Woolworths on the 29th Sept 2018 and I was approved for a Woolworths credit card, I was excited and little did I know that this was going to be a nightmare.

I got a few reminders to collect my card at Woolworths Alberton City, due to my the type of work that I do I made time on the first week of Dec to collect the said card. Sadly when I got there my initials were incorrect, I was then told by the lady that was assisting me that they will forward everything to Head Office to fix the error on my card and that it won't take more than a week to receive a new card.

I waited and waited for someone to give me a call from the store regarding the status of my card. On Friday I followed up and the answer I got was your card is not back yet and asked them to call me back and still no one bothered to phone me and let me know of what was happening with the card.

Today I made a follow up again and both Woolworths Call Center and the Alberton City branch really disappointed me and showed me how much care they have for their customers. At the Call center I was holding for 7min asking to speak to a Manager or a Team Leader with no luck, I then resorted to calling the store with the hope that they will assist at least but no Manager was available to talk to me and when I phoned again the Manager by the name of Delon promised to call me back with feedback. I waited for a whole hour and then again I phoned the store and guess what the response I got "that Manager knocked off" WOW WOOLWORTHS WOW!!! It this how you treat your so called customers after your Call center agents have made the SALE???

Should anyone care to call me I'm the lady that's been phoning the Alberton Branch about 4 times today with no assistance from the Store!!!