Unhappy Account Customer

I went to Woolworths Gardenroute Mall today to purhase a few things for my mother. She gave me her bank card as wel as her Woolworths account card. (I do most of her shopping as she's not always able to)

When it came to payment I was told that I cannot purchase the items.

What they said next was very alarming to me as a non-woolworths cutomer: We cannot allow it because customers are copying each others cards and making purchases, the we have to explain purchases on their accounts

So Woolworths what you just told me was that there's a breach in your system, you are aware of it, but not changing anything????

There's no way I'll have both my mother's cards, her ID info and everything needed for that account online and physical if i just copied the card. You never query when I come to pay that exact same account for my Mom!?!

You're a retail group offering financial services too. Surely it would be safer to simply change your cards to chip and pin cards???

As you heard instore I adviced my Mom to rather close the account as it's not safe. . .

Then you assisted me quickly, as you put it, I caused a block in your line.

The same thing happened to my brother, but he simply paid with his own card. . .

There's plenty of younger people assisting their elderly parents with errands, you should know that 😏