Unfair treatment

Hello Peter by Sunday on the 29th May 2022, i went to Woolworths at Maponya mall to purchase clothes for my kids, i saw a pair of shoes and became interested on it, the shoes had price tag, when i got to the till to pay , the shoes didnt scan, and i asked for the manager to help, on my surprise i was told by the manager that shoes dont meet the quality standards, thats the reason they did not scan, my concern was , if they dont meet quality standards , how did the quality assurance department allowed them to be on the shelves? I called the call center with a reference number ***, without help.

Based on Consumer Protection Act 68 of 2008, i was entitled to get those shoes for free, so Woolworths is not abiding themselves to such laws.