Unfair Treatment

Good day,

I would like to lay a complaint against Woolworths Balfour park, I bought my son who is 14years morning slippers from Woolworths. unfortunately, my son did not like them, I gave him the slip and the morning slippers to return them and take what he likes. I didn’t know that children under 18years are not allowed to do returns.

my son went to Woolworths Balfour on sunday of the 27th August, he came back with the slip, an empty plastic..he said the cashier who was helping him took the morning slippers and told her that he must come back with an adult.

I then went to Woolworths yesterday to find out exactly what’s happening as this did not make sense, the lady who was helping my son was not at work but the other staff members remembered that situation and they confirmed that the lady who was helping him is Marble ..they called her on a cell and she said she gave the morning slippers back to my son.

I asked for the footage to confirm the story as now is my son words against the cashier, the supervisor by the name of Mpho told me that they do not have time to check the footage. I quote her “how many boys who came to the store on Sunday, we can’t be wasting time check each and every one of them, that will take us 6hours mos".

I am not saying my son is right, but I need a proof. I need closure on this, we are talking about money, I can’t just let it go.

I am very disappointed and sad, I just need to see the footage so I can know exactly who’s telling the truth.

I hope this will be resolved as I am prepared to take every step needed to get the truth.

unhappy Woolworths customer Marumo