Unfair Business practise

<p> <br />Good day,</p> <p>Regarding the above mentioned account;</p> <p>I'm so very disappointed in the embarrassment Woolworths put me through,</p> <p>I bought a cellphone on my account on the 27/11/2016 at your Vincent Store;</p> <p>They struggled to get the transaction through but afterwards got it right;</p> <p>Later I noticed that my credit available is less then it's suppose to be and I emailed Woolworths;</p> <p>I received the below response:</p> <p>Dear Mr Jacobs</p> <p> </p> <p>Thank you for your email.</p> <p> </p> <p>Kindly note a purchase of R2299.00 made on 27 November 2016 at Woolworths Vincent Park store is currently pending on your Woolworths Store card account.</p> <p> </p> <p>We also note on the same day a purchase of the same amount R2299.00 went through successful on your account.</p> <p> </p> <p>In order to rectify your account, kindly go to the Woolworths Vincent Park store with your ID and your store card.</p> <p> </p> <p>Should you require any further assistance, you are welcome to contact us on ***or via email ********** <p> </p> <p>Kind Regards</p> <p> </p> <p>Laverne Maart</p> <p>Customer Contact Centre</p> <p>Woolworths Financial Services</p> <p><br />Please be advised that I didn't get time to go to your Vincent store to get them to rectify what they have wronged because I was working late,</p> <p>I went today(02/12/2016) to your hemmingways store trying to purchase on my card but it got declined because the card was blocked;</p> <p>The account was unblock when they phoned one of your departments but it was so embarrassed because people were thinking that I didn't pay my account, my account was in arrears or I don't have credit available;</p> <p>Your Vincent store made a mistake and I'm being punished for it which is very wrong;</p> <p>I need this matter to be sorted out by Woolworths; I won't have time to go to your Vincent store because I'll be working till 19:00 for the next two to three weeks and your Vincent store closes early;</p> <p>I was never embarrassed in my life the way I was today;</p> <p>Will wait for your urgent feedback in this regard,</p> <p>Johan Jacobs - ********** 624/ ********** 232<br /> <br /> <br /> <br />Good day;</p> <p>Regarding the below emails,</p> <p>I had to take off 2 hours from work to go to the Vincent store to try and correct this problem that was created by Woolworths; I'm going to get paid short when I get paid but the matter hasn't been resolved;</p> <p>Nono from your Vincent store phoned one of your departments at head office; she spoke to Nomfundo and explained everything to her; Nomfundo went through my account and stated that there is nothing wrong with my account; she also stated that I purchased for R2900 and something in the month of August 2016,</p> <p>I tried explaining to her that I never bought for R2900 in the month of August 2016,</p> <p>She said she can't see what I bought but it was for R2900 and something;</p> <p>Please be advised that my first statement was in September 2016 for an amount of R269;</p> <p>Firstly Woolworths made an error on my account; Secondly I had to take off work; I'll be getting paid short and then I get told that there is nothing wrong with the account and that I bought for an amount of R2900 and somerhing in August 2016</p> <p>If this account is not sorted out by Monday the 05/12/2016 then I'm closing this account and I'll not be liable for any balances that is still due on this account because what Woolworths was and is doing is against the law;</p> <p>Will you be able to pay me back my 2 hours in money that I lost by going to your Vincent store to try and sort out this mess you created; also I made a payment on my account and it shows as credit adjustment; normally when I pay it shows payment?</p> <p>Johan Jacobs</p> <p>Show quoted text<br /> <br /> </p>