********* Service

I went to the Woolworths at Westwood Mall on the 30th of December. Shopping around, I picked up a dress that I liked. It was a sale item marked at R140.00. When I got to the till point to pay, the cashier scanned the item at R430.00. I showed her the marked price and the manager was called to assist with the matter. The manager very rudely said “oh we can’t give it to you at the marked price because it’s wrong”. I asked how can it be a wrong if that’s the price on the tag. She insisted that her staff will never make such a mistake and it’s probably a customer to pulled out a price from another item and put onto the item I picked up. She eventually said to the cashier “oh give it to the customer at R140.00. It’s not our loss anyway. Cut the tags off the dress and then give it to her.” I had 3 employees from the store, handling the dress to pull the price tag out, cutting the size tag and washcare label out the dress to make the item won’t be returned. This is totally ********* coming from a major chain store.