Undelivered Order

On the 21th of October I order online (order no ***) flowers and sweets for my sister's Birthday on the 26th, witch lives in Pretoria. The delivery supposed to be done between 10am-12am. <br> <br> 11am I called to check if everything is okay, and the lady told me the driver didn't left yet, but he will ... The delivery may be late, may be in time! <br> <br> <br> <br> 5pm, my brother in low told me nothing arrived. So I called again, and Mr Lee assured me he will find the driver. He did! And told me that my present was at a different branch in Pretoria.... and I choose the wrong one. When I filled the grill form for my order IT WAS NO OPTION FOR PRETORIA EAST so I choose Pretoria Central. That is a very stupid reason for not delivering the order. Even if it was late, they could do it. Mr Lee assured me that the driver is on his way, and it will be delivered in 1h time. He called me back to ask for directions. I gave him my brother in low contact number for that. He haven't been called at all!<br> <br> Today is the 27th October, my sister birthday passed, and still no one called or arrived.<br> <br> <br> I am very disappointed that Woolies can allow that to happen. You should live up to your standards and pro