Undeliverd Woolworths package.

I have ordered a gift for my daughter on the Woolworths online shopping app on the 10th of December. The delivery slot was fpr the 20th between 9am -5pm. The package never arrived. We were home all day. I received a email on that same day from Woolworths at 9:45am saying the courier tried to deliver and found no one home. That is 15minutes before our time slot even opened for delivery on the 20th. I contacted customer care after 5. They said they will sort it out. Got a call next day frow RWS- couriers saying that they will deliver the package on the 22nd of December. We waited all day...no package. Gave customer care a call after 5pm and was told once again the will email the courier. It is the 24th of December today. I have contacted RWS on the 22, 23 and again this morning. They cannot allocate my package. I send a email to Woolworths customer care on Friday(23 December) telling them that Topega at RWS couriers are ynable to find my package, I am still waiting for them to reply on that or make contact with me regarding my purchase that never got deliverd and now connot be traced by the courier. Tomorrow will be christmas and my daughters gift was never delivered.