Unconserned personal loan

<p>I'm a Woolworths account holder .</p> <p>Card number ********** ********** 15</p> <p> </p> <p>On the 25th of June 2016 and amount of R1000-00 was transfered to my bank account on the statement reflect as WFSLOANPMT ********** 78511 ,without my consern .</p> <p>After receiving a letter thanking me for taking the loan and the repayments going forward,i then contact the call centre spoke to a lady by the name of Qhaqhamba was then advised to lodge a dispute and sent the following documents ,ID Copy ,Affidavid and three months bank statement ,which i did at the Woolworths Alberton store .</p> <p>On the 19th of July i was contacted by guy name ,Grandville from the Capetown branch for feedback .I was told,upon investigating they cannot find any consern or call from customer service agreeing on taking the loan.</p> <p>My question was how can a loan be approved and money transfered to my bank account without my approval .I was told funds cannot be reversed i need to go to the nearest Woolworths store to pay the amount .Went to Woolworths Alberton store on the 25th July 2016 to make payments to my surprise the system couldn't accept payments and was told to go to another branch .This happened after phoning customer service back to back and spending an hour in the shop ,and left with matter been solved.</p> <p>All this happened in the name of correcting Woolworths mistakes at my expense,which cost me time and travelling cost .</p> <p>I also received and SMS advising me of the account debit on the 26th July ..all this happened withouth my conserned .</p> <p>Awaiting your responds</p> <p>Stephen Mokotong</p> <p> ********** 869</p>