Unchecked rude behaviour of shoppers/ unhelpful staff

I am a regular shopper at Woolworths. Today, 30 December 2025, I was in the Woolworths at the Tzaneng Mall in Tzaneen. It was crowded as it usually is, but today unchecked behaviour of certain shoppers forced me to write this review, although I know that Woolworths does not respond to complaints on Hellopeter. A very rude black man forced his way passed me in the queue, he was dressed in "army" style dress of a certain security company. When I did not agree to let him push in in front of me in the queue, he did anyway and he became rude and verbally insulting, all the time making me out to be the bad person for not agreeing to let him push in. This is typical of narcissistic behaviour. Two other black ladies just forced their way ahead of me in the queue as well. I asked the cashier closest to me to call the manager. She then said she did, but it turned out later that in fact she did not. This behaviour of pushing in ahead of people waiting in the queue, is unacceptable and the rude treatment you get when you address it, is even worse. I am so disappointed in Woolworths! I thought that their standards were better. The controller of the food section and the cashier were unhelpful and just ignored my request for assistance. I will be turning 70 years of age in August next year. Is this how older people are treated in your shop? Please make an exception and respond to this complaint.