Unbelievable Incompetence

I'm posting this review on behalf of my girlfriend and her mother. I'll be speaking from their perspective: "I've paid off my Woolworths account in December 2015 and asked them to close the account and send us a confirmation letter. Since then they've called numerous times to confirm that they'll send the letter saying that they will close the account. Nevertheless I'm still the victim of intimidating SMS'es stating that my account is overdue and that they have taken legal steps against me. While inquiring for a valid email address for correspondence, they outright refused to supply one. The quality of the calls are also to the point where no communication can take place due to the bad line and their complete disregard for acommodating their customers.