Unallocated Payments

Woolworths Handed me over to Mooney Ford Attorneys, Who sent me a letter, about my account that was in arrears. They gave me an amount to pay, an account number, as well as a reference that was incorrect that I used to pay. I then sent the POP and the letter they sent me to allocate the payments accordingly. This was the 19-05-2015, I then contacted MFA to confirm if they received the documents. Then they confirmed and said they will follow up with Woolworths to allocate, which hasn't been done. I have contacted Woolworths numerous times, and have emailed them all the documents as well to all their emails which they only send Automated responses, This is frustrating because I don't know what to do now. This need to be updated ASAP