Unacceptably Poor and dishonest service from Woolworths Online

I am extremely upset at the service from the Woolworths online store. When Shopping online you have to choose the store nearest to you. I did this and placed an order online on the 23rd of June 2020 for 4 fleece blankets and 2 clothing items. I received confirmation that all items were in stock and that delivery would be 5-7 days, delivery was confirmed for 1st July 2020. However firstly I did not receive my delivery on the 1st of July and secondly I received an email on the 3rd of July - still confirming that delivery would be on the 1st! Which was then already two days ago! Then to top everything off, I was notified that 2 of the Polar Fleece blankets (pinks) that I had ordered was no longer in stock. As if this was not bad enough, when I went to the specific store on Sunday, 5th July 2020 - there were still a lot of stock in both of the pink colours that was apparently 'out of stock'. I took the two blankets and queried this at Customer Service, but I was told that they have nothing to do with the online service as it runs separately. The blankets online was 30% cheaper, however in store I had to pay full price. So instead of R80, I had to pay R120 each.

I am truly extremely disappointed with this service from Woolworths. I have been a loyal customer of Woolworths for about 25 years, but this makes me feel that Woolworths are dishonest and are taking advantage of me as a customer.

Their Online service has to be one of the worst Online shopping services in the country! One has to pick the store closest to you and many times it also shows as no stock - but when you get to the store it is on the shelves - but obviously not at the online price.

This is not acceptable and I would appreciate an explanation for this poor service.