UNACCEPTABLE/ UNSATISFACTORY CUSTOMER SERVICE FROM WOOLWORTHS ONLINE

I purchased 2 coats online however when I received I was disappointed in the manner it was packaged. No care went into packing the items they were literally thrown into a box and sent off for courier. The belt of the one coat was missing and I immediately contacted the customer care centre. I was told that it would be escalated to the relevant department as urgent. 4 days later and no response from Woolworths other than " we are investigating the matter" I question the level of quality control that goes into sending items purchased online. Will never again buy from Woolworths